2.1 Scope
These terms apply to all bookings made via flavemap.ch for the self-guided culinary walk experience.
2.2 Nature of the experience
Flavemap offers a self-guided walking experience including food tastings at selected partner locations.

• The experience is not guided

• Guests move independently

• Flavemap acts as an organiser and intermediary

Each partner location is responsible for its own products and service.
2.3 Booking & payment
Bookings are made online and require:

• selection of date

• selection of time slot

• number of participants

Payment is processed via secure providers (Wix Payments, Stripe, TWINT).
A booking is only confirmed once payment is successfully completed.
2.4 Time slots & capacity
Guests must select a specific date and time slot.
This is required to:

• manage capacity

• coordinate partner locations

Even when using a gift voucher, a time slot must be booked in advance.
2.5 Vouchers & redemption
After booking:

• guests receive a confirmation email

• this confirmation acts as the booking proof

At the first location:

• guests receive a physical map and vouchers

These vouchers:

• are valid only for the selected date

• must be used on that day

• cannot be exchanged individually

2.6 Gift vouchers
Gift vouchers:

• are valid for 2026 only

• are transferable

• must be redeemed online

To redeem:

• the recipient selects a date and time slot

• the voucher is converted into a normal booking

2.7 Cancellation & rebooking

• Bookings can be cancelled or rescheduled up to 3 days before the booked date

• After this period, no refunds are granted

• Rebooking is subject to availability

In case of exceptional circumstances, we may offer goodwill solutions at our discretion.
2.8 No-show policy
If a guest does not show up on the booked date:

• the booking is considered used

• no refund or rescheduling is possible

2.9 Changes to the experience
We reserve the right to:

• adjust routes

• replace partner locations

• modify menu items

This may occur due to:

• availability

• seasonal changes

• operational reasons

Such changes do not entitle to refunds.
2.10 Food & responsibility
Each partner location is responsible for:

• food preparation

• hygiene

• allergen information

Flavemap does not assume liability for:

• food-related issues

• allergic reactions

Guests are responsible for:

• informing themselves directly with the venues

• checking ingredients when necessary

2.11 Health & safety
Participation is at the guest’s own risk.
Flavemap is not liable for:

• accidents during the walk

• injuries

• personal belongings

3. Privacy Policy
3.1 General
We process personal data in accordance with:

• Swiss Federal Act on Data Protection (nFADP)

• GDPR (where applicable)

3.2 Data collected
We may collect:

• name

• email address

• phone number (optional)

• booking details (date, time, participants)

3.3 Purpose of processing
We use data to:

• process bookings

• send confirmations and instructions

• manage capacity and operations

• provide customer support

3.4 Payments
Payments are processed via:

• Wix Payments

• Stripe

• TWINT

We do not store payment details.
3.5 Data sharing
We only share necessary operational data with partners, such as:

• number of guests per time slot

We do not share personal contact details unless required.
3.6 Cookies & analytics
We may use cookies to:

• ensure website functionality

• analyse usage

• improve user experience

Users can disable cookies in browser settings.
3.7 Data retention
We retain personal data only as long as necessary to:

• fulfil bookings

• comply with legal obligations

3.8 Your rights
You have the right to:

• access your data

• request correction

• request deletion

• withdraw consent

Contact: hello@flavemap.ch